Account Manager required by marketing company based in Royston.
As a Account Manager you’ll be the first point of contact for your clients and must be confident and speak with authority on campaign activity and provide valuable advice and counsel.
About you
Passionate – You’ll be an avid supporter of the team and your clients
Ambitious – You will propel client success and success for the agency as a whole
Curious – You’ll have a thirst for knowledge and use this curiosity to deliver incredible outcomes
Customer-focused – You will be a highly organised person with great attention to detail who thrives on developing and maintaining close relationships with clients
Key responsibilities
Manage multiple client accounts
Develop positive working relationships with all client contacts
Drive client retention, renewals, upsells and client satisfaction
Working closely with clients to develop strategies across digital and communications
Update internal project management software
Leverage technical tools and data to manage campaigns and exceed expectations
Clear and detailed upward and downward briefing to deliver tactical activities
Get to know your client needs, work to anticipate them and identify new business opportunities within your portfolio
Clearly communicate the progress of initiatives to internal and external stakeholders
Prepare campaign insights reporting, including analysis and research
Demonstrable experience of running comms/marketing campaigns across multiple client accounts
Excellent writing skills and attention to detail
Comprehensive knowledge and understanding of all services delivered by our client
Involved in pitching for new business and developing proposals
Your skills
Proven experience as a Senior Account Executive, Account Manager, Marketing Manager or similar role
Ideally agency experience or in-house managing multiple brands
Capable of building strong relationships with their clients
Excellent listening and presentation skills
Sharp attention to detail
Benefits
The important stuff
25 days holiday a year plus bank holidays
Pension contributions
Regular social events
Wellbeing
Two mental health days per year
Annual mental health workshop
Healthcare top up which includes up to:
£180 for dental cover
£180 for optical cover
£500 for therapy treatments (physiotherapy, acupuncture, chiropractic, homeopathy, osteopathy)
£75 for chiropody treatments
And much more for you and your children too
Your development
Training and development in your specialism
Access to industry courses
Scope to develop in the role and progress through the organisation
Location
Beautiful rural offices
Plenty of free parking (you’ll never struggle to find a space)
Office dog
Commutable from: - Welwyn, WGC, Hatfield, Borehamwood, Hitchin, Stevenage, Letchworth, Baldock, Royston, Ware, Hertford, Hoddesdon, Broxbourne, Biggleswade, Saffron Walden, Haverhill, Braintree, Ely, Newmarket, St Neots, St Ives, Bedfordshire, Norfolk, Suffolk, Cambridge
Account Manager – Hertfordshire - £28,000 - £35,000