Primary Duties and Areas of Responsibility Coordinate the booking of appointments across several different areas internally to ensure a good patient experience. This will include working with multiple members of the team and booking appointments for patients using population health intelligence. serve as the contact point, advocate and informational resource for patients, care teams, family /caregivers and community resources, responding with empathy and respect and signposting where appropriate support patients to utilise decision aids in preparation for a shared decision-making conversation. acknowledge patients rights on confidential issues; maintain patient confidentiality at all times. holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person. help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure. assist with the identification of high risk patients and keep a register of the teams workload. undertake visits or arrange appointments at their Practice for patients on the PCNs case load or otherwise as directed by the Duty Doctor following identification of urgent and non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patients health needs and acting within the PCNs clinical skill set. explore and assist people to access personal health budgets where appropriate. provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals. refer through to the appropriate member of the team, and/or make referrals on behalf of the team. liaise with members across all practices within the PCN, supporting good communication.