We are working closely alongside a Local Authority in Bromley to assist with the appointment of a Business Support Assistant, on a 2-month contract, likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.85 - £13.63 per Hour
Responsibilities:
* Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate.
* Actively listen to callers to assess and clarify the needs of the customer.
* Provide the customer with the most up-to-date information.
* Deal with inbound and outbound phone calls, e-mails, internet, in person, letter, and fax enquiries.
* Accurately and swiftly process transactions, including debtors and creditors, and update IS as appropriate, undertake banking as required.
* Take bookings and progress paperwork and payments to meet internal and external customer needs.
Required Experience:
* Experience of dealing with the public in a mixed linguistic and cultural environment.
* Experience in dealing with frequent telephone calls from the public in the private or public sector.
* Experience of working effectively in a team.
Please note:
* You should be available to work immediately or at short notice.
* You should have the right to work in the U.K.
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