Job summary West Mendip Primary Care Network (PCN) is seeking a proactive and forward-thinking Operations Manager to support the development of our network. This is an exciting opportunity to lead and manage a multi-disciplinary team while delivering the Primary Care Networks agenda. As an integral part of the PCN leadership team, you will work alongside the Clinical Director and PCN Board members to drive operational excellence, ensure governance compliance, and translate national and local policies into meaningful improvements for patient care. You will also provide line management support to PCN staff and help enhance healthcare outcomes for our local population. Our ideal candidate will have experience working in a Primary Care setting and a strong track record of leadership in a dynamic and evolving environment. The role requires excellent attention to detail, as well as the ability to manage high-quality day-to-day operations. Main duties of the job Job Summary An exciting opportunity to shape and oversee the operations of West Mendip PCN. Working closely with the Clinical Directors and PCN Board, you will manage day-to-day operations, including staff line management, HR responsibilities, and ensuring compliance with all governance and legal obligations. Key Responsibilities Build strong relationships with all stakeholders to support patient care delivery. Act as the first point of contact for PCN staff, addressing concerns and issues. Ensure clear communication between the PCN and member practices. Monitor and evaluate clinical services provided by the PCN. Manage HR functions, including attendance, absence management, training, and onboarding. Support clinical governance compliance, including CQC requirements. Oversee recruitment, induction, and ongoing training of staff. Ensure all staff training is up to date and in line with requirements. Maintain compliance with GDPR, data security, and confidentiality regulations. Administer sickness and annual leave policies, ensuring fair implementation. Assist with investigations and responses to complaints and significant events. Facilitate meetings, manage PCN communications, and support leadership in project updates. Ensure timely data collection and submission to meet funding and performance targets. Oversee clinical sessions for ARRS staff, managing patient access and attendance records. Provide IT support for PCN staff and projects. About us We are a forward thinking, driven, 5 Practice Primary Care Network, collectively looking after the health and wellbeing of our patient population. Date posted 06 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0930-25-0001 Job locations Priory Health park Glastonbury Road Wells South West BA5 1XN Vine Surgery Partnership Hindhayes Lane Street Somerset BA16 0ET Glastonbury Surgery Feversham Lane Glastonbury Somerset BA6 9LP Glastonbury Health Centre 1 Wells Road Glastonbury BA6 9DD Wells City Practice Glastonbury Road Wells Somerset BA5 1XJ Job description Job responsibilities Job Summary This newly created role provides an exciting opportunity to shape and oversee the operations of West Mendip Primary Care Network. Working closely with the Clinical Directors and PCN Board, you will manage the daily operations, including staff line management, HR responsibilities, and ensuring compliance with all governance and legal obligations. Key Responsibilities Build strong relationships with all stakeholders to support patient care delivery. Act as the first point of contact for PCN staff, addressing concerns and issues. Ensure clear communication between the PCN and member practices. Monitor and evaluate clinical services provided by the PCN. Manage HR functions, including attendance, absence management, training, and onboarding. Support clinical governance compliance, including CQC requirements. Oversee recruitment, induction, and ongoing training of staff. Ensure all staff training is up to date and in line with requirements. Maintain compliance with GDPR, data security, and confidentiality regulations. Administer sickness and annual leave policies, ensuring fair implementation. Assist with investigations and responses to complaints and significant events. Facilitate meetings, manage PCN communications, and support leadership in project updates. Ensure timely data collection and submission to meet funding and performance targets. Oversee clinical sessions for ARRS staff, managing patient access and attendance records. Provide IT support for PCN staff and projects. Job description Job responsibilities Job Summary This newly created role provides an exciting opportunity to shape and oversee the operations of West Mendip Primary Care Network. Working closely with the Clinical Directors and PCN Board, you will manage the daily operations, including staff line management, HR responsibilities, and ensuring compliance with all governance and legal obligations. Key Responsibilities Build strong relationships with all stakeholders to support patient care delivery. Act as the first point of contact for PCN staff, addressing concerns and issues. Ensure clear communication between the PCN and member practices. Monitor and evaluate clinical services provided by the PCN. Manage HR functions, including attendance, absence management, training, and onboarding. Support clinical governance compliance, including CQC requirements. Oversee recruitment, induction, and ongoing training of staff. Ensure all staff training is up to date and in line with requirements. Maintain compliance with GDPR, data security, and confidentiality regulations. Administer sickness and annual leave policies, ensuring fair implementation. Assist with investigations and responses to complaints and significant events. Facilitate meetings, manage PCN communications, and support leadership in project updates. Ensure timely data collection and submission to meet funding and performance targets. Oversee clinical sessions for ARRS staff, managing patient access and attendance records. Provide IT support for PCN staff and projects. Person Specification Qualifications Essential -Educated to degree level in healthcare or business -Good standard of education with excellent literacy and numeracy skills HR qualification (CIPD L3/5) -Leadership and/or management qualification -Operational understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector -Experience of performance management, including appraisal writing, staff development and disciplinary procedures -Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders -Experience of workforce planning, forecasting and development -Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face -Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians -Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports -Be flexible and able to manage sudden and unexpected demands -Effective time management (planning and organising) -Emotionally resilient with the ability to consider and act upon complex issues -To be able to prioritise own work effectively and to direct activities of others -Demonstrate personal accountability, emotional resilience, and work well under pressure -Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct -Ability to use own initiative, discretion and sensitivity -Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity -Ability to use own initiative, discretion and sensitivity -Flexible and cooperative -Ability to identify risk and assess/manage risk when working with individuals -Sensitive and empathetic in distressing situations -Able to provide leadership and to finish work tasks -Problem solving and analytical skills -Ability to maintain confidentiality -Professional calm and efficient manner -Effective organiser, influencer and networker -Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety -Disclosure Barring Service (DBS) check -Evidence of continuing professional development -Access to own transport and ability to travel across the locality on a regular basis Desirable -Understanding of the governmental policy direction for primary, community and secondary care -Good practical and conceptual knowledge of healthcare improvement methods and practices -Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices -Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services, QOF, IIF, and the standard GP contract -Experience of identifying and interpreting governmental policy -Flexibility to work outside of core office hours Person Specification Qualifications Essential -Educated to degree level in healthcare or business -Good standard of education with excellent literacy and numeracy skills HR qualification (CIPD L3/5) -Leadership and/or management qualification -Operational understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector -Experience of performance management, including appraisal writing, staff development and disciplinary procedures -Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders -Experience of workforce planning, forecasting and development -Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face -Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians -Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports -Be flexible and able to manage sudden and unexpected demands -Effective time management (planning and organising) -Emotionally resilient with the ability to consider and act upon complex issues -To be able to prioritise own work effectively and to direct activities of others -Demonstrate personal accountability, emotional resilience, and work well under pressure -Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct -Ability to use own initiative, discretion and sensitivity -Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity -Ability to use own initiative, discretion and sensitivity -Flexible and cooperative -Ability to identify risk and assess/manage risk when working with individuals -Sensitive and empathetic in distressing situations -Able to provide leadership and to finish work tasks -Problem solving and analytical skills -Ability to maintain confidentiality -Professional calm and efficient manner -Effective organiser, influencer and networker -Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety -Disclosure Barring Service (DBS) check -Evidence of continuing professional development -Access to own transport and ability to travel across the locality on a regular basis Desirable -Understanding of the governmental policy direction for primary, community and secondary care -Good practical and conceptual knowledge of healthcare improvement methods and practices -Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices -Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services, QOF, IIF, and the standard GP contract -Experience of identifying and interpreting governmental policy -Flexibility to work outside of core office hours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wells Health Centre Address Priory Health park Glastonbury Road Wells South West BA5 1XN Employer's website https://www.wellshealthcentre.co.uk/ (Opens in a new tab)