Resident Services Assistant
Location: Bolton
Salary: up to £28,000
We are proud to partner with an industry leading developer and operator specializing in community-centric residential properties across the UK. Renowned for innovative, sustainable design and a customer-first ethos, this company delivers vibrant, dynamic spaces where people love to live. With a growing portfolio of properties in the Build-to-Rent sector, this is an exciting time to join a forward-thinking team passionate about redefining modern living.
Key Responsibilities
* Assist the Resident Services Manager in delivering outstanding service to residents and maintaining high standards across the development.
* Facilitate seamless resident experiences from on boarding to move-out, including conducting property tours, managing tenancy processes, and coordinating renewals.
* Liaise with contractors and suppliers to ensure timely and quality maintenance, logging work orders, and following up to completion.
* Oversee property inventories, inspections, and report preparation to maintain compliance and operational efficiency.
* Support planning and execution of engaging community events to foster a vibrant and inclusive atmosphere.
* Manage maintenance requests and respond to resident enquiries, escalating complex issues as necessary.
* Cover key RSM duties during periods of absence, ensuring continuity of service.
Key Skills
* A proactive and personable individual with strong relationship-building skills.
* Excellent organisational abilities with a knack for multitasking in a fast-paced environment.
* Experience in property management, residential leasing, or a customer service-focused role (preferred).
* Confidence in handling administrative tasks, including drafting documents and managing databases.
* Familiarity with health, safety, and building compliance processes.
* A full UK driving license and access to a vehicle (with mileage reimbursement).
Why apply?
* Be part of a people-first organisation committed to sustainability, innovation, and exceptional customer service.
* Access professional growth opportunities in a sector reshaping modern urban living.
* Enjoy a collaborative, supportive work environment where your contributions make a real impact.
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