Contract length: 3 month contract Pay rate: £13.52/hour PAYE Location: Dalkeith Shift Patterns available: 9am - 5pm (Saturday to Wednesday) & 9am - 5pm (Thursday - Monday) & (1pm - 9pm) Venesky-Brown’s client, The SQA in Dalkeith, is currently looking to recruit an Helpdesk Administrator - Operations for an initial 3 month contract on a rate of £13.52/hour PAYE. This role will be office based. Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner. - Identify customer’s needs, clarify information. - Record all conversations in our CRM system in a comprehensive way. - Build good working relationships in order to engage with customers and colleagues effectively. - Frequently attend ongoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries and work as a productive member of the team. - Strong phone and verbal communication skills along with active listening. - Good communication, interpersonal and organisational skills. - Excellent customer service skills. - Be able to understand written and verbal communications. - Good attention to detail. - Good, general administrative skills. - PC literate with proficient and accurate keyboard skills. - Good working knowledge of Microsoft Office. - Flexible working approach and ability to work on own as well as part of a team. - Experience of working to tight deadlines. - Good written communication skills. If you would like to hear more about this opportunity please get in touch