Surgery Hours: Monday to Friday 8.00am - 6.00pm each day. Patients who find it particularly difficult to attend in the daytime should ask about booking an evening appointment. Please note that the surgery is closed on a Tuesday afternoon once a month for training purposes. Specific dates are available at the surgery.
* Great prospects for progression to a full-time position for the right candidate.
This is a great opportunity to work within a local surgery and to work towards a Level 3 Customer Service Apprenticeship.
Duties for this role include:
* Send and receive notifications/tasks and emails in connection with work tasks.
* Assist with the recall system in advising patients of tests due.
* Comply with GDPR laws by assisting with Subject Access requests from patients.
* Reception duties.
* Book in all patients for appointments on arrival.
* Book new and follow-up appointments.
* Receive all telephone calls and deal with enquiries.
* Diversion of the telephone system when required.
* Receive, log, and forward requests for home visits.
* Contact patients if and when necessary.
* Help sign patients up to use online services.
* Answer general enquiries and explain practice procedures.
* Register new patients.
* Provide support on the practice’s procedures, including the computer system, to locum staff as required.
* Ensure that the reception area and waiting room are tidied at the end of each day/session.
This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.
Level 3 Customer Service Specialist apprenticeship standard includes:
* Level 2 Functional Skills in maths and English (if required).
* Full, on-the-job training will be provided by the employer, with 20% off-the-job training as a requirement.
* End-Point Assessment (EPA).
* This apprenticeship is delivered in the workplace, and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence, and professional discussions. All evidence will be logged to your electronic portfolio.
Work schedule: Monday - Friday, minimum of 30 hours a week over a rota basis. Shifts to be confirmed. Total hours per week: 30.00.
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