JOB TITLE: Senior Credit Controller
Job Summary
The Senior Credit Controller will work as part of a capable and experienced team who will take responsibility for the collection of debt for a specific portfolio of Local Authority, ICB and Private Client accounts. A mix of skills and approaches will be required in credit control, recognising the differing nature of collecting from a local authority, the NHS and a private client. The credit control team is required to work closely with the invoicing team in order to ensure that issues with customer accounts are dealt with promptly and in a consistent manner. The team is charged with providing a professional, responsive and efficient service to the wider Finance Team and Operations.
Key Responsibilities
* Liaising directly with Local Authorities, NHS, private clients and their relatives or nominated representatives, via letter, email and telephone, to proactively resolve issues to collect current and historic balances.
* Raising credit notes and associated amended invoices, supported by authorised Credit Note requests.
* Liaising with colleagues in Operations and the Invoicing Team to resolve queries relating to outstanding invoices or contracts to facilitate debt collection.
* Reconciliation of sales ledger control accounts for all accounts within own portfolio.
* Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
* Set up and maintain Direct Debit Mandates for private clients within own portfolio.
* Process Card payments for private clients within own portfolio.
* Regular reporting to the Operational Managers and Directors on key account issues.
* Achieving KPIs aimed at maximising cash collection and minimising old debts and write-offs.
* Produce weekly reports for your Manager on Aged Debt issues, within your own portfolio.
* Prompt escalation of issues to Line Manager as they arise and monitoring of all issues to ensure that they are resolved quickly and efficiently.
* Provide support to the Credit Control Manager to complete the integration of all entities to the team.
* Provide systems and knowledge support to the wider Credit Control Team in the absence of the Credit Control Manager.
* Responsible for the day-to-day management of a small team, including holding regular 1:1 meetings and providing timely feedback on any issues and related performance reviews.
* Work closely with the Credit Control Manager to develop the finance functionality in the Care System to ensure it is fit for purpose.
* To assist in process improvements in the AR module, Lockstep Collect.
Qualifications
* GCSEs (or equivalent), including English and Maths.
* A Levels or equivalent level qualification.
Desirable
* AAT.
Experience
* Working in an Accounts Receivable function for at least 3 years.
* Communicating with people at all levels.
* Excellent account reconciliation skills.
* Working accurately and systematically.
Benefits
* Great Career development opportunities with a fast-growing Company.
* Hardworking team looking to utilise Technology to improve Care in the UK.
You'll Have Access To
* Training and development for your role and future Career with Cera.
* Lifeworks discount platform and Employee Assistance Programme.
* Refer a Friend scheme.
What's it like to be part of the Cera Team?
Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.
We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.
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