Role: Rent Operations Manager
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Grade I - £44,711 - £47,754 per annum
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for a talented individual to join our workforce as a Rent Operations Manager - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
We will look to you to effectively manage the recovery of unpaid rent and maximise revenue and fund essential services within Nottingham City Councils’ Housing Services. You will be responsible for the management of the Income Team, including the setting and monitoring of team and individual targets and will lead service delivery; developing robust procedures and performance standards for the service, ensuring customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.
About You
The ideal candidate will have:
1. Previous management experience gained in a fast-moving, pressurised housing management or customer-facing environment dealing with complex issues and competing priorities.
2. The ability to lead and motivate a team enabling high-quality performance.
3. Positive, professional attitude to getting things done.
4. Proven experience, knowledge and understanding of legal framework (acts and statutes) relating to housing services and people management.
5. Able to offer excellent written, verbal, interpersonal & presentation skills.
6. Make clear decisions on complex issues in a timely manner.
Closing Date: 7 February 2025
Interview Date: 17 February 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
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