The role This role is aligned with DDaT Senior interaction designer https://guidance/interaction-designersenior-interaction-designer A senior interaction designer is an experienced designer who works with minimal support and can influence and mentor others.At this role level, you will:• work with service managers and programme directors to develop design concepts• potentially have responsibility across complex services• help set direction and embed good practice within teams• make important decisions based on research and understand how this research impacts others.As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities. Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive. You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard. Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions. Key accountabilities • Guiding a collaborative design process for multiple or complex projects.• Leading workshops, reviews, critiques and handovers.• Helping evolve and champion the interaction design practice within MaPS.• Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.• Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.• Advising and teaching colleagues of all levels in your areas of special expertise.• Helping internal colleagues and external delivery partners define and evolve agile ways of working.• Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.• Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs.• Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.• Building prototypes for testing and review.• Identifying and prioritising design assumptions.• Helping user researchers to plan research to gain the insights needed to advance the design.• Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.• Conducting user experience audits, heuristic evaluations, competitive reviews and other desk research.• Creating and socialising experience maps, process flows and other design artefacts to understand and communicate the customer journey.• Creating design documentation and assets including sketches, wireframes, low and high fidelity prototypes, sitemaps & specification documents.• Helping Product Owners, Policy and Proposition Managers, and Omnichannel Analysts define KPIs and measure the success of our website against them• Performing design quality assurance on the final delivered product or service. Skills & experience Agile working. You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You can help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope. (Skill level: practitioner) Communicating between the technical and non-technical. You can listen to the needs of technical and business stakeholders, and interpret them. You can effectively manage stakeholder expectations. You can manage active and reactive communication. You can support or host difficult discussions within the team or with diverse senior stakeholders. (Skill level: practitioner) Community collaboration. You can work collaboratively in a group, actively networking with others. You can adapt feedback to ensure it’s effective and lasting. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses. (Skill level: practitioner) Digital perspective. You can apply a digital understanding to your work. You can identify and implement solutions for assisted digital. (Skill level: practitioner) Evidence- and context-based design. You can design systems for use across multiple services and can identify the simplest of a variety of approaches. (Skill level: expert) Leadership and guidance. You can make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase. You can build consensus between services or independent stakeholders. You can identify problems or issues in the team dynamic and rectify them. You can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick. You can bring people together to form a motivated team and help create the right environment for a team to work in. You can facilitate the best team makeup depending on the situation. (Skill level: practitioner) Prototyping. You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end. (Skill level: expert) Prototyping in code. You can create and validate a dynamic prototype. (Skill level: expert)Strategic thinking. You can define strategies and policies, providing guidance to others on working in the strategic context. You