Job Description
Jo Holdsworth Recruitment are working on an exciting opportunity for our client based in LS28, looking for a Claims Handler to join their team on a full-time, permanent basis. Our client are a leading provider of building repair services, working with contractors across the UK.
This role would suit an organised individual with excellent customer service, verbal / written communication skills and ideally, a good understanding of property insurance claims.
Key Responsibilities
* Case management from first point of contact for new cases to conclusion and invoicing.
* Communicating proactively with customers and instructing clients over the telephone and in writing.
* Allocating contractors and providing oversight, quality standards and adherence to SLAs.
* Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.
* Responding effectively to technical queries, issues and complaints.
* Production of management information.
* Reviewing and updating compliance requirements.
* Handling claims on a Delegated Authority basis from Insurers
Requirements
* Minimum 1 years’ experience of claims handling preferred.
* Good communicator, ideally experienced in dealing with insurers, policyholders, contractors and loss adjusters.
* Capable of working within a small team, bringing a positive can-do attitude, focus and disciple to the management of a busy workload.
* Computer literate.
Benefits
* 20 days annual leave plus bank holidays
* Company pension scheme – 9% contributions split equally between employer and employee.
* On-site parking.
* Progress with insurance related qualifications is supported and financially rewarded.