Job Description Are you ready to be the problem-solving powerhouse behind cutting-edge technology, driving innovation and ensuring seamless operations as a Support Analyst? As part of our Digital & Data team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability. The role sits within Digital Operations, which one of our fastest growing capabilities, providing live operational support to our clients. As a Digital Operations Support Analyst you will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time frames according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications. You will be working alongside colleagues on L1 and L2 teams, or as part of a dedicated L3 support team in larger multi-supplier settings.