Deployment Handler Monday - Friday 9am - 5pm Salary - up to £28k Chorley - Office Based We are seeking a dedicated Vehicle Hire Booking Agent to join our clients team in Chorley. They are a very successful Credit Hire company who specialise in all aspects of Motor Claims. As a member of the Deployment team you will be responsible for ensuring that customers are provided with a replacement vehicle and commence the vehicle repair or total loss process. Deployment Handler Responsibilities: Deal with inbound and outbound calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling. Handle claims efficiently and use common sense and initiative when gathering evidence or approaching problem solving. Where the customer is non-fault offer a range of services through our supply network for hire in accordance with the scheme specifics. Appoint the relevant hire providers based on the requirements of the client. Work with case management and portal systems, to accurately record, and update client data and inhouse systems. Respond to all customer queries and understand requirements in a professional, welcoming and positive manner to provide a customer support service that creates and maintains high scoring NPS, Trust Pilot or other feedback. Ensure that Clients and Business Partners are kept updated on all claims. To always produce any documentation or correspondence to the company standard Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters. To undertake any other duties consistent with the role. Deployment Handler Benefits: Monday-Friday Salary up to £28k 31 days holiday Free parking 3x Life Assurance 6% Pension Fully paid training Excellent progression opportunities If you are passionate about Motor Claims and enjoy working in a fast-paced environment, please apply with an up to date CV.