Come and join our friendly team; a wonderful opportunity awaits.
More than a job, it's an adventure.
A Medical Centre with a proven track record and magnificent team spirit.
Lancashire Coastal GMS, Semi-rural, Part-dispensing practice for 11,500 patients; with large extended, modern & spacious premises.
M6 and Train Station 30 minutes away.
Excellent local Primary Schools - in catchment area for both Lancaster Grammar Schools.
High QOF because of excellent team spirit.
Rated Outstanding by CQC - CQC rating includes Outstanding for Effective & Well Led and Outstanding in all six of the population groups.
The practice is looking to recruit a recently experienced individual from any sector of business and commerce who can provide great customer service; have initiative to take ownership of enquiries and comments; have a clear and calm telephone manner and have general knowledge of computer and IT applications.
Main duties of the job
Duties and Responsibilities:
Full-time position 37 hours per week.
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
About us
If you are a true team player then this is the place for you. Our close-knit team has thrived during the Covid-19 Vaccination Programmes culminating in more than 50,000 coronavirus vaccinations being administered by our incredible staff.
Our vibrant team spirit begins with our wonderful five doctors and the staff of the Over Wyre Medical Centre which includes a practice manager (John MacPhee), secretaries, receptionist and administrative staff, nurse practitioners, practice nurses, health care assistants and dispensers.
This is an exciting opportunity for an experienced and caring receptionist to join our team to support our team of GPs, Nurses and HCAs, working unsupervised but under the direction of the Office Manager.
Job responsibilities
OVER WYRE MEDICAL CENTRE
JOB DESCRIPTION
RECEPTION & ADMINISTRATION SUPPORT
JOB TITLE: RECEPTION & ADMINISTRATION SUPPORT
REPORTS TO: Office Manager
HOURS:
MAIN PURPOSE OF ROLE
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
* Processing and distributing incoming (and outgoing) mail.
* Taking messages and passing on information.
* Filing and retrieving paperwork.
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
* Clearing and re-stock consulting rooms, reception and waiting room as required.
* Providing clerical assistance to Practice staff as required, including word/data processing, filing, photocopying and scanning.
* Monitoring of stationery and other supplies.
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet patients' needs.
* Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
* Apply Practice policies, standards and guidance.
* Discuss with other members of the team how the policies, standards and guidelines will affect own work.
* Participate in audit where appropriate.
This job description is not intended to be exhaustive but to indicate the main areas of responsibility. The post holder may have to undertake any other business as required and the job description may be changed after consultation.
Person Specification
Qualifications
* Good standard of general education.
* GCSE Mathematics C or above.
* GCSE English C or above.
* NVQ II in Customer Care.
* CLAIT Qualification.
Experience
* Experience of working with the general public.
* Experience of reception work.
* Experience of working within General Practice.
Skills and behaviours
* Excellent communication skills (Written and Oral).
* Clear, polite telephone manner.
* Time Management and the ability to work to deadlines.
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