Role: Senior Customer Service Retail Assistant
Hours: 37.5 hours - 5 out of 7 day rota, including all matchdays
Salary: Competitive
Location: American Express Stadium, Brighton and Churchill Square, Brighton
Contract Type: Permanent
Deadline Day: 20th March 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Deliver a game-winning experience - on and off the pitch!
From the moment you welcome customers with a warm, friendly smile to ensuring a smooth and seamless checkout, you'll be at the heart of delivering exceptional service. Your role goes beyond the till - you'll keep the shop floor stocked and looking its best, handle customer queries with confidence, and assist with refunds and exchanges.
Your customer service background
We're looking for a customer-focused superstar who thrives in a fast-paced retail environment and loves creating unforgettable experiences. If you have a proven track record in retail and a passion for going the extra mile, you're already on the right path. Bonus points if you're a pro at up-selling because we're all about delivering top-tier service with every transaction. If you are ready to bring your A-game, we want to hear from you!