Casualty Technical Claim Underwriter
Location: York/Colchester/Glasgow
Job Type: Permanent Full Time
Reporting to: Casualty Technical Claims Manager
Band: II or III dependent upon experience
About Hiscox UK:
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver.
The Role:
The successful candidate will support members of the Casualty Technical Claims team to deliver the Hiscox standard of claims service, managing their own claims portfolio of Professional Indemnity and Management Liability claims.
What you’ll be doing:
* Managing your own portfolio of complex, higher value claims for customers from both our Direct and broker channels.
* Reviewing and confirming the policy coverage position and setting the claims strategy, with minimal reference to external coverage lawyers.
* Instructing and actively managing external advisers including experts and panel solicitors where appropriate.
* Liaising and negotiating with customers, brokers, claimants and their representatives including attendance at mediations, regulatory and court hearings.
* Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management.
* Identifying opportunities for contribution or subrogated recovery claims and pursuing those where appropriate.
* Conducting peer audits and reviews of Casualty claims files, providing constructive feedback and identifying learning points for the Casualty claims team.
* Developing and managing relationships with key internal stakeholders particularly Underwriters and Schemes account managers.
* Taking referrals from our delegated authority solicitors on policy coverage and strategy issues and identifying any trends or areas for continuous improvement or learning.
* Identifying trends and risk areas that are relevant to Hiscox and its customers and ensuring these are reported to the appropriate stakeholders.
* Promoting and delivering a continuous improvement culture within the UK Casualty Claims team to deliver a superior customer experience.
Our Must-Haves:
* Results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success.
* At least 6 years’ experience of Professional Indemnity/Management Liability claims or of Commercial Litigation as an insurance claims handler or within a law firm.
* Confidence and ability to manage own portfolio, taking initiative whilst still adhering to authority levels and internal processes.
* Commercial awareness with the ability to manage indemnity and fee spend and understand the impact of claims decision on the wider UK business.
* Excellent customer service focus and delivery.
* Good interpersonal skills and the ability to quickly establish credibility and long lasting relationships with immediate team, internal stakeholders and with external partners.
* Courage and ability to manage and resolve conflict.
* Passion to drive change and promote a culture of continuous improvement.
* Strong knowledge of relevant risk and regulation for insurers.
Diversity and Flexible Working at Hiscox:
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We understand that working life does not have to mean you always work from the office and we have introduced a hybrid working policy to encourage a healthy work life balance.
Work with amazing people and be part of a unique culture
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