Vacancy No: 5311
Job Title: Hire Desk Manager
Location: Bristol Area
Job Description:
Hire Desk Manager – Head Office
Our client is a national, leading provider of hire services across the UK. They offer a wide range of equipment and machinery to support construction, civil engineering, and infrastructure projects. As a company committed to customer satisfaction and operational excellence, they are expanding the Hire Desk team and are hiring a sales and customer-focused Hire Desk Manager.
Job Purpose:
As a Hire Desk Manager, you will be responsible for the day-to-day running of the Hire Desks to ensure that we are delivering an excellent service to the customer and increasing sales revenue. Managing a team of Hire Controllers, you will motivate and develop the team to create a customer-focused approach within their role in this fast-paced environment.
You are the crucial link between our clients, the transport division, and our Service & Repair team to ensure that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.
Main Responsibilities:
Team Leadership & Supervision
* Lead, manage and motivate a team of hire desk coordinators to ensure all hire requests are processed smoothly and efficiently.
* Provide training, guidance, and support to staff, ensuring adherence to company policies and procedures.
Hire Desk Operations
* Oversee the day-to-day operations of the hire desk, ensuring that all plant and equipment hire orders are processed accurately and in a timely manner.
* Manage the allocation and dispatch of equipment, ensuring that customer needs are met and that equipment is available when required.
* Ensure that all hire agreements, contracts, and documentation are completed correctly and in line with company standards.
Customer Service & Relationship Management
* Develop and maintain strong relationships with both customers and colleagues, addressing any queries or concerns and resolving issues promptly.
* Ensure high levels of customer satisfaction by ensuring accurate, reliable, and professional service delivery.
* Handle customer complaints or disputes in a calm and effective manner, escalating when necessary.
Reporting & Administrative Duties
* Using provided reports, monitor fleet utilisation, availability, hire activity and revenue, to identify opportunities for efficiency improvements and increased revenue.
* Ensure that all administrative tasks related to hire contracts, invoicing, and returns are handled efficiently.
Essential Skills & Qualifications:
Experience
* Proven experience working within the plant hire industry, construction, or a related field.
* Previous experience in a managerial or supervisory role within a hire desk environment is highly desirable.
* Strong understanding of construction plant, machinery, and equipment.
Skills & Attributes
* Excellent communication and customer service skills with the ability to build relationships with clients, colleagues, and suppliers.
* Strong organisational skills with a high attention to detail and the ability to manage multiple tasks simultaneously.
* Proficient in using hire desk software systems and Microsoft Office (Excel, Word, Outlook).
* Ability to work under pressure, prioritise tasks, and meet deadlines.
* A proactive approach to problem-solving and improving processes.
* A health and safety qualification (e.g., NEBOSH, IOSH) would be an advantage.
Job Category: Hire Desk Manager
Job Type: Full Time
Job Location: Bristol Area
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