We are looking to recruit a Customer Support Engineer/Photocopier Engineer to cover South Wales, including Swansea and Cardiff, and over to Newport/Bristol/Bath when required. The local office is at Pontyclun (CF72 9FQ )
As a Customer Support Engineer, you will be the face of Sharp Business Systems, attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software.
Our engineers work sociable hours (Monday – Friday, office hours)
The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills.
A company vehicle is provided, and a full driving licence is required.
Responsibilities
* Attend requests to repair, install and maintain multi-functional network devices (MFDs) and other products including software, supplied by Sharp Business Systems and dealers
* Prepare and set up MFDs/Products associated with SHARP portfolio
* Refurbish second-hand MFDs/Products
* Connect equipment to customers PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionality over the network
* Diagnose and resolve advanced network MFD related issues
* Provide relevant training on both hardware and software
* Provide support and cover when necessary for other roles
* Ad hoc tasks to assist the operation of logistics and service s...