Join to apply for the Senior Podiatry Admin Officer role at Torbay and South Devon NHS Foundation Trust.
Building on a successful service for diabetic patients in the Torbay and South Devon area, the Department of Podiatry and Foot Health are looking to recruit a permanent (30 hours per week) Senior Podiatry Admin Officer.
We are looking for an organized and flexible admin officer to provide administrative support for the podiatry and orthotic department both within the Podiatry Access Hub and at various South Devon-wide locations.
Responsibilities
* To ensure that patients on the home visit waiting list are managed according to protocol and receive their appointment at the appropriate time.
* To manage pending lists for follow up ensuring all patients are booked to target and moved on and off pending lists in accordance with their needs.
* To set up rotas for home visits and The Devon Foot People, making adjustments to these rotas as required by demand and capacity.
* To escalate capacity issues to relevant managers.
* To undertake the banking of money for The Devon Foot People, ensuring accurate records are maintained.
* To handle routine and non-routine enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with all enquiries either verbally or in writing.
* Clinical letters are audio typed within local targets.
* To register patients on the IHCS/Systmone in accordance with Trust Policy.
* Ensure all necessary records are available and prepared appropriately.
* To ensure the systems of managing appointments for patients who have failed to attend (DNAs) are in accordance with the DNA policy.
* To book patient appointments in line with the Trust Patient Access Policy and local guidelines.
* To use the IHCS and Systmone booking systems and other Trust systems appropriately.
* Dealing with patients and parents/carers who may have significant medical problems.
* To take responsibility for the podiatry generic email accounts and ensure that requests are followed up.
The podiatry department works from 11 locations across Torbay and South Devon Area.
We are a forward-thinking department who have patient care as our top priority. The Department is focused on providing the highest standard of care to our patients and using innovation to improve care, such as the use of VR headsets in nail surgery and development of the diabetic foot app.
We are an innovative, dedicated, friendly team who undertake regular supervision sessions and are keen to support people to reach their full potential.
For further details / informal visits contact: Name: Jane Cawley Job title: Practice Manager Podiatry and Orthotics Email address: jane.cawley@nhs.net Telephone number: 01803 320667.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
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