Contract: Permanent
Hours: 37 hours per week
Salary: £31,067 - £32,654 per annum
Blackpool Coastal Housing manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.
We currently have two fantastic opportunities to join our Neighbourhoods Team as a Neighbourhood Officer.
The role - Ref: 24/227
Neighbourhood Officer x 2
Neighbourhood Officers provide a high-quality, customer-focused, holistic housing management service to residents and partner agencies, dealing with resident enquiries on a range of housing-related issues, from an office base and also through visiting residents in their homes.
The role combines elements of enforcement (around anti-social behaviour, tenancy fraud, or other breaches of tenancy), community safety (keeping residents safe in their neighbourhoods), housing management, and community engagement (working with residents to identify priorities for change and supporting them to realise these ambitions).
This role will involve investigating and reviewing cases of anti-social behaviour, offering advice and support to tenants while responding to issues in line with BCH’s policies, procedures, service standards, and national legislation. You will also be responsible for proactively identifying safeguarding issues, managing cases, and providing support by working with agencies to ensure that all follow-up actions are recorded and completed in accordance with BCH’s Safeguarding Policy.
You will be required to actively engage with the local community to understand their priorities and aspirations for their neighbourhoods, consult on proposed initiatives, organise and attend meetings, and involve residents in the decision-making process.
The successful applicants will carry out neighbourhood walkabouts to support and enhance the daily identification of issues within estates and communal areas, including coordinating and conducting block, garden, and site inspections, as well as participating in estate walkabouts with other agencies and residents. Neighbourhood Officers have responsibility for managing all neighbourhood-related tasks in their designated area, including property inspections and taking appropriate actions, such as enforcement when required.
Applicants must possess good verbal and written communication skills, including the ability and confidence to instigate difficult conversations while remaining empathetic and being able to record information effectively, accurately, and concisely between tenants, colleagues, and external agencies. Liaising with other departments within BCH, such as the Rents and Repairs Teams, alongside developing links with outside agencies, such as social services and mental health services, is essential.
Experience of assisting individuals with a wide range of challenging needs, a commitment to working with vulnerable people, and the ability to work in a supportive and empathetic manner whilst empowering and promoting independence is essential, along with experience of working in a customer service role.
Applicants must possess 3 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English. Possession of a BTEC Level 3 Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners, or the ability and willingness to work towards this qualification within 3 years of commencement is also an essential requirement of the role.
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).
About Blackpool Coastal Housing
Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.
BCH continues to expand its services across many areas, and we currently employ just under 200 committed and valued staff.
Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management, and refurbishment/capital works across Blackpool. Supported Housing includes supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers, and Emergency Housing for those that find themselves homeless.
BCH is a dynamic, ambitious, and forward-thinking organisation striving to be the best at everything we do. We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service.
If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.
How to apply
This is a great time to join an ambitious, thriving, and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team, then take action – apply now!
For further information about this position please email Deborah Scanlan, ASB & Neighbourhoods Team Leader on deborah.scanlan@bch.co.uk or Mitch Walsh, ASB & Neighbourhoods Team Leader on mitch.walsh@bch.co.uk.
To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.
Closing date for applications: Monday 6th January 2025, Midnight*
Interview date: Wednesday 15th January 2025
#J-18808-Ljbffr