Job Title: Training and Quality Assurance Manager We are seeking an experienced Training and Quality Assurance Manager to lead the planning, development, delivery, and evaluation of training programs across SCHLOSS Roxburghe. This is a newly created role that presents a fantastic opportunity for someone looking to make a significant impact in luxury hospitality. About the Role: * Takes overall responsibility for all aspects of training and quality assurance at SCHLOSS Roxburghe. * Focuses on quality assurance and ensures colleagues deliver service standards to guests, aligning with Hyatt brand standards, L-Collection, and Forbes standards. * Creates, develops, and implements a training strategy & program to enhance employee understanding and skills, ensuring consistency of luxury hotel standards. * Evaluates, updates, and aligns SOP's and standards across departments to ensure a consistent standard of service is delivered to guests. Your Key Responsibilities: