Job Description
We’re leading the mortgage revolution.
We know mortgages can and should be better. You need certainty for life’s biggest financial decisions without the hassle and jargon that comes with it.
MPowered Mortgages are simple, fast and stress-free mortgages. With a range of prime residential products, our mortgages flex to our broker partners’ needs, making sure they’re always getting the right deal for their customer.
We're leading the mortgage revolution. Join us.
What’s the job?
We're looking for a Broker Operations Analyst to join our mortgage lending team. You’ll handle technical queries from intermediaries, ensure timely case updates, and collaborate with internal teams so everything runs smoothly behind the scenes. From fielding straightforward questions to diving into more complex lending scenarios, you’ll be part of a fast-paced environment where every day is different.
Key responsibilities:
1. Offer technical support to intermediaries, keeping them updated on case statuses
2. Respond to mortgage criteria questions and provide clear guidance
3. Work with internal teams (Technology, Marketing, RevOps, Data Science) to solve operational or technical issues
4. Maintain (and continuously improve) our broker database and ongoing case processes
5. Communicate with third parties and intermediaries to ensure professional service delivery
6. Contribute to overall business goals by identifying process improvements and strategic opportunities
What we’re looking for from you...
We're open minded about your background. You'll be joining a team of incredibly passionate people that are at the top of their field. You should be experienced and comfortable with:
1. Problem solving that enable you to handle everything from basic inquiries to complex cases
2. Communicating both verbally and over text with a knack for building relationships
3. Being a team player who can multitask in a fast-paced environment
4. Experience with FCA regulations and a CeMap qualification or a relevant degree in finance/business is a nice to have. A background in mortgage lending or financial services (big plus).
How we interview...
1. A quick 30-minute call with someone on the team to get to know each other
2. A short take-home exercise (we keep it straightforward—just enough to see your approach)
3. A 60-minute interview where you’ll talk us through your exercise and dive deeper into the role
A note on location.
We've offices in Guildford and Leeds. We love hybrid work but we'd expect you to join us in an office about twice a week.
The MPowered package
Competitive pay (based on experience).
Salary exchange, generous pension contributions.
Private healthcare.
Life insurance (4x salary).
Discounted gym membership.
Complete support with CPD.
30 days’ annual leave (+ 5 personal days + bank holidays).
Flexible working.
Cycle to Work scheme.
Complimentary snacks and drinks, team events, and a flexible workspace.
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