Join our Team: Customer Services Apprentice
Are you ready to kick-start your career in Customer Services? BCP Council is looking for an enthusiastic and dedicated individual to join our team as a Customer Services Apprentice. This is a fantastic opportunity to develop your skills, gain valuable experience and contribute to the well-being of vulnerable residents in our community.
You will play a crucial role in supporting the provision and delivery of the Blue Badge Scheme, ensuring we provide an accessible and inclusive service for all.
Key Responsibilities
1. Undertake daily business administration tasks such as post handling, badge ordering and document uploading
2. Respond to customer enquiries via a variety of channels including email and telephone
3. Triage Blue Badge applications to ensure they are ready for assessment
The Ideal Candidate
1. A friendly and approachable demeanour
2. A team player with a flexible and positive attitude to work
3. Customer focused
4. Good communication skills and attention to detail
5. Ability to adapt to business needs and follow rules based processes
What we offer
1. A supportive learning environment with a commitment to your professional development
2. The opportunity to achieve a Level 3, Business Administration National Vocational Qualification (NVQ)
3. Transferrable customer service skills within Local Government
4. Dedicated 7 hours per week time to focus on your training and studies
5. A wide variety of online resources to support your training and development
If you are passionate about helping customers and would like an informal discussion about this role, please contact Hazel Whelan via email on Hazel.Whelan@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
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