Service Delivery Manager
Location: Flexible – Ideally based at one of our divisional offices
Hatfield, Coventry, or our Bournemouth Head Office
Department: Your McCarthy Stone
Salary – Competitive + Benefits + Company Car or Car Allowance
Are you a commercially driven individual with a passion for delivering impactful projects? McCarthy Stone, the UK’s leading developer and manager of retirement communities, is looking for a Service Delivery Manager to join our team and drive the growth of our new care business.
About the Role
As a Service Delivery Manager, you will take ownership of key commercial activities, working at the heart of our exciting new care and lifestyle propositions. You'll be responsible for coordinating pricing strategies, marketing campaigns, and go-to-market plans that support business growth. You will also lead pilots for new concepts across healthcare, lifestyle technologies, and food and beverage services.
Key Responsibilities:
* Lead the delivery of commercial growth strategies for the new care business.
* Develop service pricing, bundling, and marketing materials.
* Manage key projects including research, business case development, and pilot initiatives.
* Act as a key point of contact for partner organisations, driving value from commercial relationships.
* Collaborate with cross-functional teams such as Operations, Marketing, Supply Chain, and Analytics to deliver seamless propositions.
What We’re Looking For:
* Experience in commercial service delivery, preferably within care, healthcare, or lifestyle businesses.
* Strong commercial acumen and a proven track record of managing successful business deliverables.
* Experience with piloting new business concepts and propositions.
* Skilled in marketing, developing customer-facing materials, and understanding customer insights.
* A structured, planned approach to project management with excellent problem-solving skills.
Personal Attributes:
* Strong relationship-building skills, with the ability to challenge and influence stakeholders constructively.
* Resilient, with the ability to manage competing priorities and work demands.
* Diplomatic and tactful, with a focus on delivering consistent, high-quality results.
Why McCarthy Stone?
At McCarthy Stone, we are committed to not only building great communities but also fostering a dynamic and inclusive workplace. In this role, you’ll have the opportunity to work on innovative projects that impact lives while growing your career with a company known for its excellence in customer care and lifestyle offerings.
Ready to make an impact? Join us in shaping the future of care and lifestyle services by applying for the Service Delivery Manager role today.
McCarthy Stone is an equal opportunities employer.
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