Do you have experience working as a Customer Service Manager? If so, this position could be perfect for you! Our client is a Automotive Manufacturer who are looking for a Customer Service Manager to head up a small team of advisors.Customer Service ManagerPermanentDependant on experienceEssex Customer Service ManagerJob Description
* To monitor and maintain customer care standards across the customer base
* Pro-actively manage the customer service function
* Ensure that major customers receive the highest quality service possible.
* To monitor team performance within the department and raise standards where required
* Completion of monthly reports, including customer delivery performance etc
Customer Service ManagerEssential Experience/Skills/Qualifications
* Management of a customer Service department
* Departmental KPI monitoring
* TS16949 Process map management
* People management experience
* Manufacturing/engineering experience
If you feel you’re a good fit for this position, please click ‘apply’...