Social network you want to login/join with:
IT Helpdesk Support Analyst, Macclesfield
Client:
Location: Macclesfield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: bfc25a5bb7de
Job Views: 3
Posted: 26.03.2025
Expiry Date: 10.05.2025
Job Description:
What the role looks like….
As an IT Helpdesk Support Analyst, you will be providing remote/onsite first and second-line support as well as configuring hardware and setting up user accounts. You will have a great autonomy and a real impact when you start here. This opportunity will grow with the right candidate and is a fantastic long-term prospect.
* Provide helpdesk support to all customers & colleagues.
* Taking ownership for the service desk ticketing queue by troubleshooting and/or escalating incidents to the relevant senior engineers.
* Work to Service level agreements (SLA).
* Setting up user accounts in AD.
* Configuring hardware such as laptops, desktops, mobile phones, and printers.
* Being the first point of contact for customers seeking technical assistance.
* Keeping customers regularly informed of the progress on the ticket.
* Install, configure, upgrade, and relocate PC hardware, software, and print devices.
* Qualifying and documenting the issues raised by customers.
* Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
Key skills are as follows….
* Windows OS and Windows server administration & support.
* Active Directory Administration.
* Prioritise own workload to address incoming issues by priority level.
* Good troubleshooting skills.
* Strong communication and customer service skills.
* Ability to quickly learn new applications and technologies.
* Basic administration of virtual environment (VMware).
* Basic understanding of backup technologies.
#J-18808-Ljbffr