Main Responsibilities
This varied Ticketing Executive role involves the following day-to-day responsibilities:
* Serve as a brand ambassador and primary point of contact for in-house and system-related queries, expert advice on airlines, routes, fare types, and fare rules, and support in securing complex and new scheduled flight bookings to new and existing Travel Counsellors.
* Actively contribute to team discussions focused on process enhancements and operational improvements and guide Travel Counsellors in adopting innovative tools and workflows to enhance efficiency.
* Manage and make intricate reservations, building and issuing tickets for all fare types, including group bookings, ensuring the accurate and efficient issuance of published and consolidated tickets.
* Navigate minimum ground arrangements and ticket deadlines for negotiated ITX fares.
* Provide assistance with Galileo entries and technical support to GDS users.
* Handle PNR-related tasks, such as name corrections, seating arrangements, APIS updates, and managing ticket time limits in line with any airline remarks.
* Advise on airline schedule changes, manage cancellations and divide passengers, propose suitable alternatives, reissue tickets, and recalculate and amend voluntary changes in accordance with fare rules, utilising tools like Rapid Reprice (automated exchange).
* Calculate and process refunds via GDS and BSP Link while maintaining high accuracy standards.
* Investigate and dispute Airline Debit Memos (ADMs) promptly and professionally by understanding airline policies.
* Ensure thorough and accurate file updates.
Benefits
* Competitive salary + annual bonus
* Flexible hybrid working
* Career development opportunities
* 25 days holiday (increasing to 28 after 5 years)
* Enhanced maternity/paternity pay
* 1 paid charity day
* Company events and incentives
* 3x salary death in service benefit
* Pension scheme
* Private medical insurance or healthcare cash plan
* Free breakfast and beverages