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* Accelerated career paths with no experience required
* Recognised qualifications with paid training
* Inclusive culture with progressive wellbeing support
* Wage stream app - real-time access to earned wages.
Jameson’s Care, part of National Care Group, is recruiting for an experienced Service Manager to support our service in Colchester.
Jameson’s is a 7-bed Residential Service where we support adults with challenging behaviour, learning disabilities, and mental health needs to fulfil their potential, develop new skills, and live as independently as possible.
The Service Manager Role
The Service Manager’s role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them.
You will lead by example and demonstrate safe, effective working practices while taking an active part in mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice. Responsibilities include:
* Devise, implement, and review support plans with individuals focusing on safe and achievable outcomes and goals ensuring the service users' wishes are reflected in these
* Assess and develop outcome-focused risk management plans
* Perform audits of support plans, health action plans, risk assessments, and management plans where a team leader/care manager is responsible for the upkeep of these documents
* Effectively manage your own diary to provide full support to our services
* Be a point of contact for all service users, their families, and staff within your network
* Contribute to management meetings, daily office functions, and represent the company when needed in the public/professional domain
* Plan and organise meetings and communicate on day-to-day issues with your manager
* Ensure information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998
* Support staff to work within boundaries of their role and capabilities
* Be involved in fact-finding and information gathering where complaints or concerns have been raised
* Plan and deliver staff appraisals and supervisions along with other HR-related tasks, and participate in the disciplinary process where necessary
* Carry out relevant risk assessments regarding health and safety in the workplace, specifically lone working practices
* Be actively involved in mentoring or training staff either in structured sessions or while working alongside them
* Ensure and monitor that support staff follow policies, procedures, and guidance from the Employee handbook
* Fully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, Safeguarding Policies, and CQC standards
* Understand and adhere to the policies as set out in the Mental Health Act 2013
Ideal Candidate
* Experience supporting adults with learning disabilities and/or mental health conditions
* A minimum of Level 3 in Health and Social Care
* Experience managing a team, including rotas, appraisals, and disciplinaries
* Able to motivate and encourage a team
National Care Group is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply.
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