Job Description: To manage all relevant practices and procedures to maximise income across the Practice. To manage all financial drivers of the Practice including Quality Outcomes Framework (QOF), recall systems, Practice accounts and daily cash-flow. To establish and monitor systems for handling and recording of cheques and petty cash. To manage Practice KPIs and implement to agreed corrective measures. To manage performance targets and KPIs and ensure these are understood by all staff within the Practice. To review Practice performance against financial objectives and ensure areas of under-performance are managed. To ensure all key operating protocols and procedures are available and routinely followed by all personnel and to identify the need for new or updated protocols and procedures where required. To report internally regarding Practice performance through relevant manager meetings Workforce management & development. To provide clear direction and management of staff issues and day to day HR matters. To ensure all key employment policies are implemented within the Practice. To ensure key workforce data is routinely collected, reviewed, and managed for the Practice. To manage staff resources and daily work allocation. To manage the recruitment and retention of staff to deliver safe and effective services across the Practice. To carry out all staff appraisals and implement personal development plans to ensure that training and development opportunities are made available. To manage, review and report on absence issues and deal with investigations/first stage disciplinary matters. To develop, support and provide guidance to all staff within the Practice. To monitor performance and identify and manage any areas of concern. To ensure regular communications, bulletins and updates are in place for staff