Job summary These post offers an opportunity to an individual to work within the Booking Office at a Supervisory level, to ensure an efficient, well organised appointment and reception service in the Princess of Wales Hospital. The successful candidate will work alongside and in partnership with another Departmental Supervisors but will form part of the supervisory team of the Medical Records Department within the Health Board. The successful person will also provide support to the Medical Records Manager and Deputy Manager. This post will be worked Monday - Friday and flexibility will be required as at least one afternoon shift until 17:00 each weeek will be required to work. Main duties of the job The successful candidate will be responsible for ensuring the Booking Office Team provide a full appointment and reception service for Outpatient Clinics. Ensure the day to day organisation of outpatient clinics. Ensuring there is a well trained workforce. Support the Medical Records Manager and Deputy Manager. Excellent keyboard, customer care and communication skills are required for this role. The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil and Rhondda Cynon Taf. We live by our core values; We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer ; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Date posted 04 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,928 to £29,551 a year pro rata per annum Contract Permanent Working pattern Part-time Reference number 110-AC007-0225 Job locations Princess of Wales Hopsital Bridgend CF31 1RQ Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac. Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac. Person Specification Education & Qualification Essential NVQ Level 4 in Business Admin or Medical Records Experience Good standard of general education Skills & knowledge Essential Excellent Communication skills Experience working in a hospital environment Experience Essential Experience working within a Medical Records Department Experience working in a hospital environment Person Specification Education & Qualification Essential NVQ Level 4 in Business Admin or Medical Records Experience Good standard of general education Skills & knowledge Essential Excellent Communication skills Experience working in a hospital environment Experience Essential Experience working within a Medical Records Department Experience working in a hospital environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cwm Taf Morgannwg University Health Board Address Princess of Wales Hopsital Bridgend CF31 1RQ Employer's website https://joinctm.wales/ (Opens in a new tab)