Role: Scanning Associate Full Time and Permanent £26,000 Monday- Friday Office Hours- Fully Office Based Roles and Responsibilities: • Managing the incoming posts, Sorting, Separating the docs with separators, Scanning the documents with required quality standards and within stipulated SLA by maintaining a report of all the numbers and report on timely basis. • Maintain control sheets to verify the numbers at every stage. • Managing the Original documents received via post, by taking a copy of the document, maintaining a log, returning the originals by post back to the sender. • Damaged mails must be tracked and reported with evidence on time. • Rejection/exception queues to be addressed on time and resolve the issue related to scanning. • Few Physical forms needs to be filled manually as per the process manuals and to be initiated to sender. • Working with Internal teams to resolve any scanning related issues. • Must adhere to all compliance and Information security standards and must report any breach or incident on time. • Managing in house printing for certain processes and to be made ready to dispatch by packing in envelope with required stamping types. • Documents maintained in the secured storage must be handled carefully for rescanning requests. • Must follow the standard procedures defined for scanning and handling the posts. • Must be able to work in a team environment, communicate with other agents and promote a positive work ethics. • Should be customer centric and be focused on delivering excellence. • Should possess effective problem-solving skills and can deliver timely resolution. • Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary. • Meet targets like Quality, AHT, Compliance, Attendance & Adherence. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. • Ability to manage priorities, multi-task & cross skill across all the tasks. Competencies/Skills: • Should be Undergraduate / Graduate with experience in front office/ administrative/ office operations • Ability to work in a target-oriented environment. • Should be a good team player. • Should have excellent interpersonal skills. • strong ability to multi-task • Ability to read and understand a wide range of materials