Job Description Join us for your placement year in summer 2025 Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community. Worcester Bosch is recognized as the leading heating brand in the United Kingdom, and we are committed to enhancing the quality of life through warmth. In addition to our existing range of boilers and renewable technologies, we are collaborating with the Government to decarbonize the energy network and strive for net zero emissions by 2050. Sustainability is integral to our operations. We are seeking driven and skilled individuals to become part of our team of 1,800 professionals. Our employees are the embodiment of our brand, playing a crucial role in all our endeavors and ensuring that our customers receive the exceptional service they expect. This department operates in a dynamic environment, providing support to customers and engineers while utilizing various tools to manage over 200,000 service and maintenance appointments annually. We foster a culture of innovation and collaboration, offering numerous opportunities to engage with other departments within Worcester. In this role, you will be responsible for: Key contact for 30-35 Bosch engineers (inbound & outbound calls) Exception management of jobs booking outside of the day capacity Responding to daily unplanned activities (engineer sickness, van issues, customer cancellations) Complaint handling of customer issues Ordering of spare parts within the agreed time Interested? Upload your CV and a Cover Letter today