HCA duties will include, but are not limited to:
1. Support to the clinicians on duty
2. A range of clinical tasks such as recording vital signs, blood sugar recording, and urinalysis as needed
3. Chaperoning duties when needed
4. After appropriate training, to conduct face-to-face navigation assessment (for patients presenting to the service with appointments and walk-in patients)
5. Preparation and maintenance of clinical areas including appropriate stock control
6. Record the tasks for which you have received appropriate training using electronic systems
7. Use an appropriate warning score (e.g., NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
8. Give accurate and appropriate information to patients, relatives, and colleagues within the sphere of own competence
9. Administer basic life support and use of AED if necessary
10. Support health professionals in the assessment and surveillance of patients' health and well-being
11. Support health professionals with awareness of health and well-being and how it can be promoted
12. Assist with the collection and collation of data on needs related to health and well-being
13. Proactively communicate with the team to ensure the smooth running of the shift
14. Be responsible for prioritization of consultations as clinically indicated within the shift
15. Work with colleagues to maximize effective and efficient delivery of care to patients
16. Record appropriate consultation details on electronic patient records
17. Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services
18. Follow Mastercall's policies and procedures
19. Communicate effectively with patients and carers, recognizing their needs for alternative methods of communication
20. Communicate effectively with other team members and with the wider Mastercall teams
21. Continuous Professional Development
The post holder will be expected to undertake ongoing personal, clinical, and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.
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