Job summary
We are looking for Care Navigator(s) to join our experienced support thepractice clinical team by signposting patients to the appropriate healthcareprofessional or service, working as part of the practices multidisciplinaryteam. The care navigator will also be expected to undertake reception duties aspart of the role, supporting the administrative team in delivering a polite andprofessional service to the entitled patient population.
We are a training practice for trainee Doctors and medicalstudents, with a supportive team.
Our Patient Participation Group (PPG) is very active andsupportive in the running of the practice
Main duties of the job
Thefollowing are the core responsibilities of the Care Navigator.
Process and signpost patients
Managing phones appropriately
Initiate contact with and respond to requests frompatients, team members and external agencies
Enter read-code data on Emis
Document handling
Managing registrations
Input data into the patients healthcare records
Direct requests for information to the appropriateteam
Manage queries as necessary in an efficient andpolite manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area andnoticeboards
Support clinical staff with general tasks as needed
Participate in practice audit as directed
Support administrative staff, providing cover duringstaff absences
Action incoming emails
Complete opening and closing procedures inaccordance with the duty rota
Support pharmacist(s) in the management of prescriptions
Manage the movement of patient medical records
Attend small group and team meetings
Monitor and replenish supplies
Medical Record Envelope management
Support the surgery team to aid the smooth runningof the business
About us
We have a supportive approach to team working
We value and support new team members so they are able to develop and progress in the team.
We have a proven track record in staff retention and satisfaction
We pay a great deal of attention to staff wellbeing
We are highly rated by CQC
Eligible staff are offered to join the NHS pension scheme
Job description
Job responsibilities
Thefollowing are the core responsibilities of the Care Navigator.
Process and signpost patients
Managing phones appropriately
Initiate contact with and respond to requests frompatients, team members and external agencies
Enter read-code data on Emis
Document handling
Managing registrations
Input data into the patients healthcare records
Direct requests for information to the appropriateteam
Manage queries as necessary in an efficient andpolite manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area andnoticeboards
Support clinical staff with general tasks as needed
Participate in practice audit as directed
Support administrative staff, providing cover duringstaff absences
Action incoming emails
Complete opening and closing procedures inaccordance with the duty rota
Support pharmacist(s) in the management of prescriptions
Manage the movement of patient medical records
Attend small group and team meetings
Monitor and replenish supplies
Medical Record Envelope management
Support the surgery team to aid the smooth runningof the business
Person Specification
Skills
Essential
1. Excellent communication skills (written and oral)
2. Strong IT skills
3. Clear, polite telephone manner
4. Effective time management (planning & organising)
5. Ability to work as a team member and autonomously
6. Good interpersonal skills
7. Ability to follow clinical policy and procedure
Desirable
8. Competent in the use of Office and Outlook
9. EMIS / Systmone / Vision user skills
Qualifications
Essential
10. Educated to GCSE level or equivalent
Desirable
11. Active signposting or Care Navigator training qualification
12. Healthcare qualification (level 2) or working towards gaining equivalent level
13. Customer service qualification (NVQ) or equivalent
Experience
Essential
14. Experience of working with the general public
Desirable
15. Experience of working in a healthcare setting
16. Experience of working in a primary care environment