IT Logistics and RMA Manager (Return merchandise authorisation) Watford/hybrid/35-41k Looking for someone who is accounatble in the following areas -Timeline management -Hardware lifecycle management -Stock management -Process review and creation -Proven managerial experience -Strong leadership skills and the ability to motivate and develop staff -Excellent project management skills -The ability to scope, plan and write proposals -Understanding of IT hardware. Roles and Responsibilties -Manage and optimise the lifecycle of IT equipment from initial procurement and distribution, to reclaiming and deploying newer devices -Ensure rigorous adherence to timelines for shop openings by coordinating effectively with other departments and the IT Nomad Manager -Assist the Senior UK IT Logistics & RMA Technician in improving our technical processes and automating where possible -Working with our IT Sourcing Specialist to build/manage vendor relationships and negotiate contracts to support logistics and equipment lifecycle management -Oversee the preparation and shipping of IT equipment, ensuring it meets compliance of our company standards and store opening timelines -Develop strategic plans to streamline processes, reduce costs, and improve service delivery in IT Logistics and RMA operations -Lead our global IT Logistics & RMA functions, including hiring, training and mentoring staff to ensure they are equipped with the necessary skills and knowledge -Visit our international IT outposts periodically to standardise our processes, support our teams and build efficiencies into our international workflows -Implement and oversee quality control measures to ensure all incoming and outgoing equipment meets our high standards -Implement and build key performance indicators (KPIs) related to IT Logistics & RMA activities and providing regular updates to senior management -Owning the process of logging all shipments, deliveries and repairs for our records and to be shared with Accounts -Oversee escalated technical issues and complex troubleshooting within the IT Logistics & RMA team -Facilitate team meetings and workshops to ensure IT Logistics & RMA strategies align with the broader Technical Services objectives -Oversee the configuration and maintenance of all IT equipment in the Watford Warehouse/Support Centre. ADZN1_UKTJ