Business West helps companies grow, innovate and export. Everything we do contributes to making the South West the best place to live, learn and work. We have a proven track record of connecting people, public bodies and private companies, to nurture a more productive and inclusive business landscape.
As a Documentation Specialist, you will assist customers with all of their export documentation needs with a focus on ATA Carnets for temporary exports.
In this varied role, you will communicate with customers and respond to all enquiries related to export documentation effectively and in a timely manner, ensuring customer satisfaction.
You will process ATA Carnets with a view to learning all types of export paperwork and liaise with freight forwarders, embassies, consulates and other third parties.
As part of this role you will undertake training provided by Business West and UK National ATA Carnet Organisation to become an authorised signatory for the Carnet scheme
ABOUT YOU – key skills and experience
• Proven experience in an administration or customer service role
• Experience of processing accurate documentation / forms
• Enjoy working as part of a small team to achieve goals
• Ability to work at speed with strong attention to detail
• Ability to maintain accurate records of all export transactions and documentation
• Willingness to undertake relevant training courses
• Effectively prioritise your workload and adhere to strict deadlines
• Excellent communication skills
• Competent user of IT applications such as Word, Excel, Outlook, Teams and experience using CRM systems
Knowledge of export processes and procedures would be an advantage, as would knowledge of international trade practices / terms.
What we offer:
BHSF health cash plan scheme
Pension - employer contributions up to 8%
Life cover (x4 salary)
25 days’ holiday plus Bank Holidays (rising to 28 days after 3 years’ service)
Length of service awards
Your birthday day off every year
2 paid volunteer days to use each year
Subscription to Headspace
Cycle to work scheme
Employee Assistance Programme to support your wellbeing
Enhanced parental leave
So, if you want to enhance your knowledge and become an expert in all aspects of international trade, then apply today!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .