Summary
Teldoc provides high quality healthcare in a responsive, supportive and courteous manner. We are looking for an apprentice to work within our medical secretary team, working 37.5 hours per week, to provider general secretarial support to the clinical team involving word processing and general clerical duties.
Annual wage
£12,480 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, between 8.00am and 5.00pm, which includes a 30 minute unpaid break.
37 hours 30 minutes a week
Possible start date
Monday 3 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Manage all aspects of a medical secretary role including accurate copy typing and word processing services.This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates etc. in an accurate and quality manner, and sometimes subject to short deadlines
* Process urgent and routine patient referrals through the electronic Gateway system
* Monitoring the e-Referral system to ensure referrals have been processed in a timely manner
* Respond or action tasks or emails sent via the EMIS system on a daily basis
* To maintain and keep up to date data logs in computerised patient records
* To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS
* To maintain the computer clinic system in an accurate and secure manner
* To assist with the gathering of statistics and information when required
* To provide internal cover for annual leave within the secretarial department
* To be able to prioritise workload
* To inform lead of possible data breaches
* To reply or communicate emails that come through from colleagues within NHS service departments
* To help maintain the two Teldoc email systems and action/forward information appropriately and timely
* Any other duties commensurate with skills and responsibilities
Where you’ll work
Towergate House
Euston Way, Town Centre
Telford
TF3 4LY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TELFORD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3 Apprenticeship Standard:
* Day release at Telford College once's every 2 weeks
* Allocated a mentor in the workplace
* Allocated a Telford College assessor to support apprenticeship
Requirements
Essential qualifications
GCSE in:
* English (grade C / 4)
* Maths (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Understanding of Environment
Other requirements
There is also a offer to advance the apprentices knowledge with a medical terminology course.