I'm looking for an experienced ITSM professional to lean in on maturity activities and contribute to service improvement plans, within a global enterprise organisation.
Role Title: Service Controller Specialist
Location: Cambridge (Hybrid Working)
Pay Rate: £500-600 Inside IR35
Duration: 3-6 Months initially
Your role will be to assist the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. A key part of this role will be US coverage too, so will need someone flexible with their time.
Key Responsibilities:
* Major incident Management which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications
* Change Management assessments and approvals.
* Knowledge article quality review and addressing feedback.
* Quality assessments, Trend Analysis, Post incident reviews.
* Preparation and presentation of ticket data at the Daily Service Review.
Ideally you'll have:
1. ITIL V4 foundation qualification.
2. Demonstratable experience within Incident and Change Management
3. Strong problem resolution skills and a can do attitude.
4. Consistent track record of effectively prioritizing and completing tasks in a reactive fast paced environment....