Warranty Claims Administrator for Ford and Lincoln manufacturer. Administrative duties at Vauxhall, New Jersey location. Meet Training Certification Guidelines. Process warranty claims for Ford, Lincoln, and some aftermarket vehicle applications.
Responsibilities and Duties
* Administrate warranty claims for Ford and Lincoln, ensuring proactive involvement from the start of the claim through to claim payment.
* Assist dealership staff in checking warranty coverage, including Manufacturer and Extended Warranty. Look up operation codes and assist Service Writers and Technicians in proper warranty repairs according to manufacturer guidelines.
* Manage claims in a busy dealership with high volume; experience is a must. Work as part of a team to support warranty administration, including claims creation, processing, correction, submission of supporting documentation, and balancing warranty schedules with accounting.
Qualifications and Skills
* Experience with Ford Motor Company, Lincoln Motor Company, and some aftermarket applications related to tire and wheel, extended warranty, and warranty claims.
* Must meet manufacturer training certification requirements.
* Familiarity with CDK computer DMS system integration is a plus; training may be provided for those currently using Reynolds or Dealertrack.
* Basic computer skills required, including proficiency in Office, Excel, scanning, and general abilities necessary for warranty administration of claims.
Benefits and Perks
* Health insurance, paid time off for sick and vacation, retirement savings plans, training curriculum, and competitive wages.
Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions will be based on merit, qualifications, and abilities.
Job Description
The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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