Summary
You will be supported from day 1 and will be assigned a member of the team for mentoring. Due to business growth The Kirby Group are now looking to recruit an office based apprentice to support with the future proofing of the business and service demand. They are keen to offer an individual the chance to secure an office based career within the fire and security sector.
Wage
£15,704 to £25,396.80 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, shifts to be confirmed
40 hours a week
Possible start date
Monday 26 May
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Learning is completed remote without any face to face requirements.
Work will be related to scheduling as this is an integral part of the business.
Each day can be different depending on the prioritises of the business and office, this will include:
* Scheduling jobs
* Scheduling engineers
* Triaging customer care communications
Other responsibilities will be assigned as the individual grows within the role.
Where you’ll work
210 White Lane
Sheffield
S12 3GL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLS FOR SECURITY LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administration Level 3 Apprenticeship Standard:
* Skills for Security will deliver the apprenticeship training, remotely, twice a month
* You will be required to complete all training tasks allocated during your apprenticeship
* You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete.
* The employer will mentor and coach you on the job
* You will also shadow, learn and get involved in all aspects of your administrative role with our office manager
* You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths (grade 4)
* English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Problem solving skills
* Administrative skills