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Are you passionate about meeting customer’s needs with digital technology? Would you like to play a key role in continually improving products and services to connect people with places in Greater Manchester?
Your Role
You will be responsible for deploying and maintaining a variety of products and services for us, including CCTV, Public Information systems, colleague’s network and Internet access, wireless access, and telephony. You will be covering a large geographic area that includes TfGM’s head office, transport interchanges, Metrolink stops, sometimes even on a bus. You will take ownership of incidents and problems, ensuring solutions are fully documented, reporting on and maintaining service health across a portfolio of services, identifying and resolving platform issues, supporting project delivery and contributing to the Practice.
Who are we?
Transport for Greater Manchester (TfGM) is responsible for delivering Greater Manchester’s future transport strategy and commitments. We also deliver a wide range of day-to-day public transport and active travel services and projects to keep the city-region moving and growing.
We have ambitious plans to establish a fully integrated, high capacity transport system across Greater Manchester becoming a digital transport operator keeping the City Region moving and growing, helping people in Greater Manchester make over 6 million journeys a day.
In multi-disciplined teams, our practices are using modern tools, techniques and technologies of the Internet era to deliver great products and services for the travelling public, colleagues and TfGM.
The breadth of what we do is wide and varied, and we are innovating fast.
The scale of change, the size of the investment and the dedicated team we have today make it an exciting place to work with a lot of scope to deliver first-class products and services and continue your own personal development journey. There is a relaxed, dress-down culture, a dynamic working environment and with a culture that collaborates, shares, continually learns, challenges and embraces better ways of doing things to continually meet user needs through technology and data.
What you’ll bring
You will be an experienced Network Infrastructure Engineer who can 'make a difference' to the way we develop and deliver products and services to meet user needs in support of TfGM strategies and roadmaps.
You will demonstrate skills and experience in the following key areas:
1. Customer service and stakeholder engagement.
2. Working closely with a range of internal departments and external contractors.
3. Working with networking infrastructure and end devices in the field.
4. Configuring, troubleshooting and maintaining Cisco equipment at CCNA level.
5. Working knowledge of network service delivery and operations within the ITIL framework.
6. Time management and an ability to prioritise between delivery and operational tasks.
What we can offer you
You’ll be part of a very close knit and supportive team of like-minded network engineers. We provide close onboarding support for new team members, including a senior colleague buddy system and at least 2 person teams when working in the field. Flexible and hybrid working apply unless specifically needed on a site for operational or project delivery reasons.
This is a permanent role and comes with a salary of £58,539 - £63,866 per annum depending on experience. This is comprised of base salary plus market supplement, ( £47,539 - £52,866 + plus MFS £11,000, the market supplement is paid monthly and reviewed annually).
At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.
Our benefits include:
* 28 days holiday per annum (plus bank holidays)
* Flexible and hybrid working options to promote and support a good work/life balance
* Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary
* Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
* Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
* We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk).
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