University Hospital of North Midlands NHS Trust
Are you looking for a new challenge? Are you looking to work in a fast-paced team? If you answered yes, then this role could be for you! An exciting opportunity has arisen within our Oncology secretarial department. We are looking for a dynamic individual, excited and eager to join us in our journey of improvement. The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service, outline new and efficient processes, and manage inpatient and outpatient waiting lists for our specialty, in accordance with the Patient Access Policy. You will be required to communicate appointments and admission-related information to patients and carers along with answering queries both verbally and in writing, and typing correspondence within performance targets as appropriate, while supporting the delivery of the local and national NHS targets. This would be an ideal opportunity for anyone who has clerical experience of working in the NHS, but this is not essential as full training will be given to the successful candidate.
Main Duties of the Job
The ideal candidate will need to:
1. Be resilient and able to cope with changing goal posts.
2. Be confident and capable.
3. Have excellent communication skills.
4. Be organized.
5. Be able to prioritize their own workload effectively.
6. Use their own initiative.
7. Be prepared to work within a busy and challenging (but rewarding) environment.
About Us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist center for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfill their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job Responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Qualifications
* Good general education to include GCSE English or equivalent.
* RSA 3 word processing or equivalent.
Experience
* Secretarial and/or clerical experience.
* Audio typewriting skills/Knowledge of medical terminology.
* 2 years' experience working in an acute hospital setting.
Skills
* Knowledge of Microsoft Office package.
* Knowledge of the hospital EPR system.
* Knowledge of patient administration and other related systems.
* Previous reception duties in a healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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