Refeyn is the world's pioneer in mass photometry – a ground-breaking technology that weighs individual molecules and particles with light. It transforms our ability to characterise the composition, structure and dynamics of biomolecules and biomolecular complexes, nanostructures, and viral capsids. Since being spun out of the University of Oxford in 2018, Refeyn has been developing mass photometry instruments and delivering them to customers around the world – at leading academic institutions and in biopharma. We are continuously pushing the boundaries of what mass photometry can achieve. With headquarters in Oxford, UK as well as offices in the US, we are a growing, global company with a team of over 170 employees (and growing). In addition to achieving market success, Refeyn has attracted a high level of investment – we raised $70m in our Series B funding round in March 2022. At Refeyn, we are fiercely proud of our talented workforce, whose creativity, tenacity and skills have enabled us to evolve into a successful, well-funded and rapidly growing company in just a few years. To achieve our ambitions – to transform analytical workflows in the life sciences, biopharma and beyond with mass photometry – we are continuing to expand our workforce. We strive to be an outstanding place to work – by maintaining a positive and inclusive culture, offering competitive salaries and benefits, encouraging ongoing training and development, plus, of course, plenty of other perks. Role: The Service & Support Engineer will perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary. Responsibilities: Perform annual preventative maintenance visits on installed instruments Repair instruments both on customer sites and in house within the required time frame Provide remote support to customers, sales and applications team in case of immediate service issues Install instruments and AutoMP retrofits where required Coordinate and conduct basic user training Contribute to ongoing efforts to improve service and training documentation/procedures Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability Contribute to service data collection Assist with service stock management Take responsibility for data and record keeping for installed instruments Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required Assist Manufacturing on occasion Qualifications: BSc or Masters Degree in Engineering/Physics Use of sensitive scientific equipment Ы3 years Customer facing interaction Ы1 year Knowledge and Experience: Required: Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment Experience troubleshooting complex scientific equipment Experience with electronic assemblies and/or optical systems Desirable: Experience working with scientific instrumentation software troubleshooting Experience with liquid handling robots Experimental experience with proteins, DNA or other biomolecules Location: This is one position that we are open to hiring in one of the following locations: Oxford, UK Paris, France Please note: In France, this role would be employed through a Portage Salarial arrangement with a maximum term of 3 years. Munich Germany Frankfurt Germany. Additional Requirements: Right to work in relevant country required as standard for all roles Passport holder and ability to travel Yes /No Car/drivers licence with relevant insurance Yes /No Travel: Some/Moderate/ Extensive Benefits UK: Family Friendly Benefits Refeyn offers the Enjoy Benefits Nursery Scheme to employees after 3 months, and new parents can benefit from up to 17 weeks fully paid maternity, adoption and shared parental leave, 4 weeks fully paid paternity leave, plus an annual allowance for emergency childcare. Supporting your Development All employees receive access to Linkedin Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills. Creating an Engaging Culture Refeyn supports hybrid working where the role allows and offers flexible start and finish times. We also have a subsidised weekly lunch for onsite employees and a vibrant social calendar which includes holiday parties and midsummer festivals plus an annual team budget for managers to plan team-building activities. We are happy to provide more information about our German and French benefits. Refeyn is committed to being an equal opportunities employer. We are working hard to create a safe and empowering environment for all, and firmly believe that there is great strength in building teams with different voices, experiences, perspectives and backgrounds. We welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.