Software Development Engineer, Amazon Connect Telecom Engineering
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We are seeking Systems Development Engineers with strong VoIP experience to join our Dublin/Sydney team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP-based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity.
The ideal candidate will:
1. Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.
2. Have strong Linux & Networking Fu. The ideal candidate will have deep experience working with Linux, preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate.
3. Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving complex issues.
4. Love to code. Whether it's building tools in Java or solving complex system problems in Python, the ideal candidate will love using technology to solve problems with simple solutions.
5. Customer Obsessed. The ideal candidate enjoys working with customers to help them get the best experience using Amazon Connect.
6. Think Big. The ideal candidate will build and deploy solutions across thousands of devices.
What is in it for you?
1. Team culture: You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal.
2. Impact: Work on a service that will be used, directly and indirectly, by millions of customers.
3. Gratification: You will know you are directly responsible for solving real customer problems.
4. Ownership: You will quickly become responsible for key components of the service.
5. Learn & Grow: If you want to learn and grow with challenges of designing and building large-scale fault-tolerant systems – this is an opportunity of a lifetime.
6. Innovate: We learn from our customers and invent every day on their behalf.
7. Make history: AWS is the leader in a current industry-wide revolution.
8. Have fun: Surround yourself with a highly talented pool of engineers that like to solve complex problems.
- 7+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture of new and existing systems experience
- Experience as a mentor or tech lead
- Experience integrating open-source software components with custom-built software using software tools
- 5+ years of full software development life cycle experience
- Bachelor's degree in computer science or equivalent
- Experience with telecom systems and protocols (SIP, RTP, PSTN)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit here for more information.
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