JOB PURPOSE To be part of the Management Team responsible for the overall management and day to day running of a care agency in accordance with National Care Standards and current Company policies, ensuring the highest obtainable standard of care and support is provided to all clients. To contribute and participate in providing quality care and life experiences based upon the six basic values of privacy, dignity, independence, choice, rights and fulfilment About Us We adopt a Client-centred approach to identify what is required from their perspective and find appropriate solutions to accommodate their needs as well as their wants. Clear communication is the essence of care delivery and we encourage open communication to allow our service to develop with our Clients’ aims in mind. Clients’ needs and wishes are acknowledged and discussed throughout the process to support the rights of the individual. Our Ethos and Values have been developed after listening to the comments and experiences of those who have sought care for themselves or on behalf of loved ones. People do not want to 'make do' with care services that are available, they want and deserve. The Assistant Care Manager must help Clients: To live their life their way Receive excellence in care through the passion of our people We believe that everything should be considered possible to give our clients the quality of life they wish for. If this presents challenges, then we will do our utmost to find a way to overcome them. Responsibilities of our Assistant Care Manager: Actively participate in the growth and development of the business Play a lead role in the development of good community care practices and procedures Maintain our paper-free work systems • Accountable to the Care Manager. • To assist the manager in all aspects of the operational management of Percurra • Supporting Care Coordinators • Ultimate responsibility for all staff following recruitment to the end of their 12 week induction • Ensure successful operation of quality control systems. • Oversee effective supervision and support of field based staff • Maintain and enhance current client care provision by effective care planning and service development in line with clients needs • Ensure that all computerised and manual records are up to date. • Liaise with clients/relatives and allied professionals as required • Preparation of management reports. • Ensure mandatory training needs of all staff are met effectively. • To participate in the on-call responsibilities. • Work within agreed budgets to ensure profitability of business. • To ensure that medication is administered in line with Company policy • To participate in life planning for particular service users to include: Identifying the clients emotional, physical, psychological, social and spiritual needs and make appropriate decisions for action in consultation with the Management team. Delivering of a clearly defined programme of care for each client and ensuring that such client files are recorded and maintained accurately. Key Competencies • To be able to plan and allocate the workload of care staff. • Ability to effectively manage workloads • To be able to maintain all policies, procedures and systems. • To be able to maintain all administration. • To assist in the recruitment and selection of new staff. • To assist in the Induction Program of all staff. • To assist in the training profile achievements of all staff. • To assist in the performance and supervision of all staff • To be able to establish and maintain effective working relationships. • To be able to prepare reports as required. • Ability to manage oneself and staff in stressful and pressurised situations Special Skills and Attributes • Excellent communication skills. • Excellent computer skills. • Excellent administrative skills. • Good planning and organisational skills. • Sound understanding of good care principles. • Skills in care planning. • Ability to cope with pressure. • Even-tempered and patient. • Ability to cope with change. • Ability to display empathy and warmth. Must have: Completed NVQ level 3 or above Experience or understanding of care provision. Full UK Driving Licence and access to a vehicle