Night Porter - Reading Join Our Team at Coppa Club as a Night Receptionist and ensure our guests have a seamless and welcoming experience during the night hours. Why Us? Referral Scheme: Earn up to 2000 for successful referrals. WageStream: Track, stream, save, and learn with your hard-earned money. Exclusive Discounts: 50% off food and soft drinks across all our brands. Long Service Rewards: Increased holiday and access to private healthcare. Discounted Room Rates: Enjoy our award-winning hotels with special rates for you, your friends, and family. Event Discounts: 50% off Private Event Space hires. Health & Wellbeing Support: Comprehensive support for your health and wellness. Mental Health & Legal Guidance: Access to professional advice and support. Financial Support & Advice: Guidance to help manage your finances. Brand Discounts: Access discounts from well-known brands. Enrichment Days & Events: Participate in enriching experiences and events. Tailored Apprenticeship Programmes: Personalised development opportunities. Why You? Night Owl: Comfortable working night shifts, with the ability to stay alert and attentive. Customer Service: Passionate about providing excellent service and ensuring guest satisfaction. Communication: Strong interpersonal and communication skills, in person and over the phone. Problem-Solving: Calmly and effectively handle various situations, resolving issues as they arise. Organisation: Excellent organisational skills with the ability to prioritize tasks and manage time effectively. The Role: Guest Check-In and Check-Out: Manage the check-in and check-out process for guests, ensuring a smooth and efficient experience. Reservation Management: Handle bookings, cancellations, and special requests with accuracy and professionalism. Security: Monitor the security of the hotel during the night, conducting regular checks and addressing any concerns. Customer Service: Provide friendly and professional service to guests, addressing inquiries, requests, and complaints promptly. Night Audit: Perform night audit duties, including reconciling accounts, preparing reports, and ensuring all transactions are accurately recorded. Maintenance Reporting: Report any maintenance issues or safety hazards to the appropriate department. Collaboration: Work closely with other departments to ensure seamless operations and guest satisfaction. Ready to ensure our guests have a restful and pleasant stay during the night hours? Apply now and become a part of Coppa Club's dedicated team