Robert Half are working with a business based in Wallingford, who are looking for a Customer Service Coordinator to join the team. The successful candidate will be responsible for managing customer orders, handling enquiries, and ensuring seamless stakeholder communication both internally and externally. This a fast-paced and high-volume environment and would suit someone with experience.
This is a fully office-based role, paying up to £29,000 DOE.
Key Responsibilities:
* Process customer orders accurately and efficiently using SAP
* Manage a high volume of customer enquiries via email and phone, ensuring timely responses and resolutions
* Coordinate with internal teams, including sales, logistics, and finance, to facilitate smooth order fulfilment
* Maintain strong relationships with external stakeholders, ensuring a high level of customer satisfaction
* Prioritise and manage multiple tasks within a shared inbox and busy phone line
* Identify and resolve customer issues, escalating where necessary to ensure prompt resolution
Key Requirements:
* Proven experience in a fast-paced customer service role
* Strong stakeholder management skills, with the ability to coordinate across multiple teams
* Experience using SAP or a similar ERP system
* Excellent communication and problem-solving abilities
* Ability to multitask and work efficiently under pressure
This is an excellent opportunity for a proactive and customer-focused professional to join the team.
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