Job Summary
Working Hours:
Week 1
Tuesday 08:00-13:00 & 13:00-18:00
Friday 13:00-18:00
Saturday 08:00-13:00
Week 2
Tuesday 08:00-13:00 & 13:00-18:00
Wednesday 08:00-13:00
Based at Askham Bar Community Diagnostic Centre with the possibility of travelling between sites.
The role of the Receptionist is to support the Nimbuscare Team in the delivery of our services including GP Out of Hours and Community Diagnostics.
The postholder will be a friendly and welcoming first point of contact for our patients arriving for a face-to-face appointment.
You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience.
Experience in delivering a high standard of customer service is valued, but full training for this role will be provided.
Main Duties and Responsibilities
1. To act as the main point of contact for patients & visitors arriving.
2. Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
3. Respond to patient enquiries and signpost to appropriate healthcare professional.
4. Maintain and monitor the SystmOne practice appointments system.
5. Report and action facility issues and faults where required.
6. Where appropriate, escalate Health & Safety and facility issues.
7. To support the clinical teams working in our services with basic requests.
8. Manage the waiting room area whilst patients wait to be seen.
9. Interaction with patients to provide information, signposting, and advice.
10. To demonstrate a competent level of interpersonal skills.
11. Manage and prioritise own workload.
12. Ensure the clinical rooms are stocked where appropriate.
13. To support the Service Delivery Team with routine workload e.g. booking patients into clinics for other contracts/services.
14. Any other duties as directed.
15. Completion of administrative tasks as directed.
Person Specification
Experience Essential
* Competent in using Microsoft Office.
* Good written and verbal communication skills.
* Able to work well under pressure.
* Able to work as part of a team.
* Able to listen and empathise.
* Hard working and willing.
Other Essential
* Ability to travel across various sites when required.
Qualifications Essential
* Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above).
* 6 months minimum experience in a similar role.
* Experience in working with SystmOne.
* Able to use Microsoft Office Word, Excel, and Outlook.
* Excellent customer service skills.
* Understand and observe strict confidentiality.
Desirable
* Experience of working within the NHS or general practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Nimbuscare Ltd
Address: Askham Bar Community Diagnostic Centre, Tadcaster Road, York, YO24 1LW
Employer's Website: Visit Website
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