Career Opportunities with Len the Plumber
Current job opportunities are posted here as they become available.
HVAC DISPATCHER needed to start ASAP!
This is a full-time position to sit onsite at either of our Len the Plumber locations in Horsham or Boothwyn, PA.
About the Role:
The HVAC Dispatcher will work directly with the Service Technicians to prioritize the calls and maximize revenue at every opportunity for the HVAC Department. The dispatcher has a vital role in the department's success and meeting departmental revenue budgets.
Essential Job Functions:
* Learn Service-Titan and how to dispatch within the CRM.
* Maintain the daily schedule of calls and prioritize the most urgent and profitable calls to meet departmental budgets.
* Update Call Center Lead with calls needed to fill the schedule.
* Confirm upcoming appointments for the department.
* Build rapport with technicians to foster good communication between tech and dispatcher.
* Communicate with customers to keep them informed of their appointment.
* Promote same-day work and rearrange schedule to accommodate completion of job.
* Schedule return visits or sold work accordingly in a timely manner.
Qualifications:
* At least 2 years of experience in a related role in the HVAC or Plumbing Trade (highly preferred).
* Ability to multi-task with a high level of accuracy and attention to detail.
* Strong communication skills, written and verbal.
* Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook.
* Goal-driven and results-oriented.
* Resourceful, quick-thinking, and adaptive.
* Experience with Service-Titan preferred but not required.
Experience / Education:
* High School Diploma or equivalent required.
* Sales experience is strongly desirable.
Compensation:
$20.00-$24.00/hr
* Competitive Dental, Vision, and Healthcare Plans.
* 401(k) matching.
* Short-Term and Long-Term Disability.
* Life Insurance.
* PTO.
* Paid Holidays.
* Employee Assistance Program (EAP).
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
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