The Domestic Manager is responsible for a high quality and efficient provision of Facilities services to patients, employees and visitors across the site.
The post holder is responsible for ensuring that all aspects of the service are compliant with statutory requirements and best practice, maintaining accreditation to quality management systems.
Work with the other Facilities Managers in achieving standardization of working practices, protocols and procedures across all sites in terms of Housekeeping Services.
The post holder is a key member of the Facilities Management Team and will be required to undertake projects and other duties in addition to the main sphere of responsibility.
Leadership
Provide leadership to the site team developing future capacity.
Ensure the delivery of quality standards and targets are met, aiming to continually improve performance within the service.
Provide professional support to the site team and colleagues outside of the department.
Ensure that all employees in the team are clear about what is expected and are working together in successfully improving services.
Works closely with the Facilities Management Team.
Leads specific projects and pieces of work as directed by the Hotel Services Manager.
Ensure that Housekeeping services are delivered seamlessly across the site.
Work with the Trust Facilities Manager and the site team to develop a strategy for continual improvement within the service, including standardizing systems and working practices across Housekeeping. Develop and maintain a programme for equipment investment.
Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service.
Provides feedback on those services that are delivered by external contracts, e.g. linen, pest control.
Financial Management
Delegated responsibility for income and expenditure budgets for area of responsibility.
Attend monthly budget reviews with the Hotel Services Manager and Finance colleagues; ensure remedial actions are taken to correct any deviations from budget.
Identify CIP (Cost Improvement Plan) schemes within areas of responsibility and contribute to the delivery of CIP within the wider Facilities Department.
Assist in the development of business cases for new service developments.
Statutory Compliance & Quality
Ensure that all services are delivered in accordance with statutory requirements, legislation and national best practice.
Ensure that cleaning services are delivered in line with National Standards of Cleanliness and the Trust Cleaning Policy across the site.
Ensure that waste produced on site is managed effectively in line with Trust Waste Policy, Standard Operating Procedures, best practice and legislation.
When required, ensure that ward-based catering is delivered in line with the Trust Food Hygiene Policy.
Ensure that regular patient satisfaction surveys are undertaken and used to improve the service.
Assist in the development and maintenance of SOPs, protocols and policies relating to Housekeeping services.
Assist in the development and maintenance of department risk assessments and associated database.
Ensure that all complaints are investigated in line with the Trust Complaints Policy.
Promote a culture where governance and risk management are seen to be everyone's responsibility.
Communication
Be the designated site's point of contact for operational issues relating to Housekeeping services.
Be a point of contact with clinical teams regarding contract requirements, advising on service provision and liaising with Trust Facilities Managers on any additional arrangements.
Establish effective two-way channels of communication within the post holder's area of responsibility and the wider Facilities Team.
Liaising closely with the Monitoring/Training Officer regarding department mandatory training programme.
Chair Operational Management Team Meetings.
Be an active member of the Facilities Management Team.
Ensure that good practice is rapidly shared within the Facilities Team.
Liaise with external suppliers and contractors regularly to ensure high quality and cost-effective service is delivered.
Prepare performance reports and presentations as required by the Head of Facilities.
Human Resources
Line management responsibility undertaking recruitment, appraisal, sickness management, performance, and disciplinary related tasks.
Ensure that mandatory training is completed by all employees.
Ensure that all employees are appraised annually and a development programme put in place.
Ensure that employees are aware of and follow departmental and Trust policies, taking remedial action where required.
Lead and deliver change management projects within the sphere of responsibility and the wider Facilities Department.
Undertake investigations and prepare reports for disciplinary panels.
Ensure that sickness absence is managed in an effective and timely manner in accordance with Trust policies and procedures.
Promote a culture where employees feel empowered and accountable for service improvement at the local level.
Other Duties
Lead initiatives and projects as required by the Head of Facilities and Hotel Services Manager.
Represent the Department/Trust both internally and externally where appropriate at local or national meetings.
Manage ward-based catering when required.
Relationships
Internal: Head of Facilities, Hotel Services Manager, Facilities Senior Management Team, Estates Managers, Chief Operating Officer, People and Workforce, Ward Managers, Matrons, and Finance.
External: Contractors, service providers, patients and visitors, and other external organisations and agencies.
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south-west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire, and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.
In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.
George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients' journey. Our aim is to ensure that employees are equally valued, respected, empowered, and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients, and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy, and inclusion.
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